Thompson Rose Chapel understands that the death of a loved one is a tremendously emotional event. The stress and confusion that follows a death can be overwhelming. If the death was sudden or unexpected, your first reaction may be shock and uncertainty as to what should be done next. If the death was expected (for example, a hospice patient who dies at home), your family may still benefit from the guidance provided below.
Do not call 911. Instead, call your hospice nurse to inform her of the death. The nurse and the hospice agency will work together to legally pronounce the death, handle any necessary calls, and help with arrangements to have the deceased transferred to our funeral home.
When you call 911, both the police and the paramedics will probably respond. Paramedics will treat a "non-attended" (non-hospice) death like any other patient at risk. They do not expect ordinary citizens or the family to be expert at determining death, so they will likely initiate emergency medical procedures. They will also probably take the person to the emergency room of the nearest hospital, where death may be officially pronounced by the emergency room doctor.
If your loved one has previously signed a Do Not Resuscitate order, or DNR, and you have the document ready to show the emergency personnel, they can forgo attempting cardiopulmonary resuscitation (CPR). However, they will probably still transport the deceased to the emergency room, so that the doctor may make the official death pronouncement.
Thompson Rose Chapel is here to help you navigate the tasks that must be done immediately following the death of your loved one. Please contact one of our funeral directors if you need more information or have immediate need for our assistance (916-455-3038).